Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website, content and coaching services provided by Jordan Miceli, trading as JMPT Coaching (ABN 22 503 303 090) (“JMPT Coaching”, “we”, “us”, “our”). By accessing our website, opting in to our communications, or purchasing our services, you (“you”, “the client”) agree to be bound by these Terms.
1. The services
JMPT Coaching provides online fitness coaching services, which may include individualised training programs, nutrition guidance and meal plans, habit and accountability coaching, check-ins, form reviews and ongoing support, delivered through our coaching platform and communication channels. The specific inclusions depend on the coaching option you purchase:
- Your plan, its price, the billing cycle and the minimum term are confirmed with you on your call and set out in your coaching agreement and payment link before you pay anything.
- Clients who joined before 1 October 2026 keep the price they signed at while their membership is continuous. If you leave and come back, the current price applies.
- Coaching is online only. In-person coaching is not currently offered.
All prices are in Australian dollars and include GST. We may improve the service, but we will not materially reduce what you have paid for during a paid period.
2. Eligibility
You must be at least 18 years old and capable of entering into a binding contract to use our services. By purchasing, you confirm that the information you provide is accurate and that you are medically able to participate in an exercise and nutrition program.
3. Health disclaimer & assumption of risk
Our services provide general fitness and nutrition coaching and are not medical advice. JMPT never sells or recommends peptides or prescription substances as part of coaching. Jordan Miceli is an ESSA Accredited Exercise Scientist with a Bachelor of Exercise and Sport Science. He is not a doctor, dietitian or Accredited Exercise Physiologist. Nutrition guidance is general guidance provided within a Level 1 nutrition coaching qualification. Nothing we provide should be treated as a substitute for professional medical advice, diagnosis or treatment.
- You should consult your GP or a qualified medical professional before starting any exercise or nutrition program, particularly if you have an existing injury, illness or medical condition, or are pregnant.
- You participate voluntarily and acknowledge that exercise carries inherent risks, including the risk of injury. To the extent permitted by law, you assume responsibility for those risks.
- You agree to disclose all relevant health information and to stop and seek medical advice if you experience pain, discomfort or unusual symptoms.
- Results vary between individuals and depend on factors outside our control. We do not guarantee any specific outcome.
4. Payments & billing
Fees are set out at the point of purchase and are payable in Australian dollars (AUD), inclusive of GST. Payments are processed securely through our third-party payment provider.
- Coaching is billed every 4 weeks, in advance.
- Start Date: your block, minimum term and guarantee count from the day your program starts after screening is cleared. If clearance takes more than 7 days, your next payment date moves back by the same number of days.
- Minimum term: your first coaching block is a 12-week minimum, which is three payments every 4 weeks.
- Renewal: in week 10 you choose a new 12-week block (new written goal, guarantee applies) or rolling coaching billed every 4 weeks with 14 days' notice and no guarantee. If you don't choose, rolling applies.
- Cooling-off: you have 3 days after signing up or making your first payment to cancel for a full refund.
- Pause: you may pause coaching for up to 2 weeks per 12-week block. Your request must be made in writing before the pause starts. Billing pauses, and the end date of your block moves back by the same amount of time.
- Medical hold: if your health screen shows you need clearance from your GP, your block does not start and no charge is taken until we receive that clearance.
- Medical hold: with a medical certificate you can hold coaching for up to 4 weeks, separate from the pause. Billing stops and your block extends.
- Price changes: we will give you at least 28 days' written notice of any price change and never change your price during a block. If you do not accept the new price, you can cancel without penalty at the end of your current block.
- You authorise us (via our payment provider) to charge your nominated payment method for all fees due.
- Failed payments: if a payment fails, our payment provider retries it and we contact you. If it is still unpaid after 7 days, coaching pauses until it is paid. Your block does not extend for unpaid time.
- If Jordan can't coach for more than 7 days in a row, your billing pauses and your block extends by the same time. With your agreement, a qualified coach can cover instead.
5. Cancellation & refunds
- Cooling-off: you may cancel within 3 days of signing up or making your first payment, for a full refund.
- Inside the minimum term: if you cancel during your first 12-week block, the remaining payments for that block stay due. The exception is a permanent injury or illness that stops you training, or a move overseas, with evidence. In that case we stop future payments and refund the unused portion of your current 4-week period.
- After the minimum term: you may cancel at any time by giving 14 days' written notice to jordan@jmptcoaching.com.au. Your final payment covers the notice period. Coaching and app access end on your last paid day; download your program before then. We keep records for 7 years.
- Because coaching is a personalised service delivered progressively, fees already paid for delivered coaching are not refundable on the basis of change of mind.
- Nothing in this section limits your rights under the Australian Consumer Law (see section 11).
6. 1:1 Coaching guarantee
1:1 Coaching comes with a guarantee. In week 1 we agree your 12-week goal in writing. You qualify if, across the block, you submit at least 11 of 12 weekly check-ins on time, log at least 80% of your programmed sessions in the coaching app, and track your nutrition targets at least 5 days a week. If you qualify and miss your goal, coaching continues at no charge until you reach it or for 12 more weeks, whichever comes first, and you are not billed during that time. The guarantee applies to every 12-week block with a written goal. SQUAD does not carry the guarantee.
The guarantee covers coaching fees. It is not a guarantee of a specific physical result.
7. Your responsibilities
- Provide honest, accurate and complete information about your health, history and circumstances.
- Follow the program at your own discretion and within your own physical capability.
- Communicate openly and submit check-ins so we can coach you effectively.
- Keep your login and account details secure.
8. Intellectual property
All programs, content, frameworks, materials and methods provided by JMPT Coaching are our intellectual property and are licensed to you for your personal use only. You may not copy, share, resell, distribute or reproduce any of our materials without our written permission.
9. Communication
Message through the coaching app or the channel we agree. We reply within 24 hours, Monday to Friday. Coaching support is not an emergency or crisis service. If you are experiencing a medical emergency, contact emergency services immediately.
10. Limitation of liability
To the maximum extent permitted by law, JMPT Coaching is not liable for any indirect, incidental or consequential loss. Our total liability to you, to the extent it can be limited, will not exceed the total fees you paid to us in the three months preceding the relevant claim.
Nothing in this section excludes any consumer guarantee under the Australian Consumer Law (see section 11).
You agree to train within your limits and to tell Jordan about any change in your health.
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law or any other law where to do so would be unlawful.
12. Complaints
If something isn't right, tell Jordan first at jordan@jmptcoaching.com.au. He will reply within 2 business days and aim to fix it within 7 days. Please raise it with us before disputing a payment with your bank. You can also contact Consumer Affairs Victoria.
13. Termination
We may suspend or terminate your access to the services if you breach these Terms, fail to pay, or act abusively toward us or others. You may stop using the services at any time, subject to the cancellation terms above.
14. Privacy
We handle your personal information under the Privacy Act 1988 (Cth) and our Privacy Policy (version 2.1, 4 October 2026), which forms part of these Terms. Everything you record in the JMPT Coaching app is stored in Sydney, Australia. Some of our business tools, such as billing and email, are based overseas. Section 14 of the Privacy Policy says which ones and what they hold. We stay responsible for how they handle your information, and we never ask you to give up that protection. We only use your photos, results or words in our marketing with your written yes. You can withdraw it at any time, and we remove the material from our own channels within 14 days.
15. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
16. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on this page with the “Last updated” date revised. If you are a client, we will email you at least 14 days before a change takes effect. If you do not accept the change, you can cancel without penalty before it takes effect.
17. Contact
JMPT Coaching
Jordan Miceli · ABN 22 503 303 090
Email: jordan@jmptcoaching.com.au